StartIntroWhat we offerThe added value for youOther services

Need help with startup or failures?

With immediate effect, we are gradually adding product labels in the form of a QR code to an increasing number of products to provide trend-setting assistance. These labels are very easy to use. You can scan the QR code on the SEW-EURODRIVE product with your mobile device and thereby quickly identify it. This is your gateway to our world of digital services. By the way, you can also scan the QR code using the standard function or the SEW-EURODRIVE"Product ID plus" app on your mobile device.

What we offer

Access to the technical data of the product

Access to product-specific documentation and manuals

Mounting position check using a CAD image

Troubleshooting assistance

Support in selecting spare parts

Submission of service requests

Contact with SEW-EURODRIVE’s 24-hour service

Predictive maintenance (in the pipeline)

Condition monitoring (in the pipeline)

Startup assistance (in the pipeline)

The added value for you

We make your work easier by providing instant access to digital services ranging from startup to maintenance and repair.
Simple installation and startup because you have rapid access to product data, documentation and the CAD image of the product for checking its mounting position.
Rapid assistance in the event of failures thanks to error analysis and the possibility of submitting a service request or spare part order directly – around the clock.
More services are in the pipeline: Predictive maintenance, condition monitoring and startup assistance. Are you ready for the future?