Remote Service involves carrying out location-independent remote diagnostics to analyze the actual status of your drive technology and includes rapid and straightforward fault evaluation. Besides saving you the traveling time of our service staff, Remote Service also offers you rapid assistance when you need it most urgently. All you need in order to use the Remote Service is a computer with an Internet connection.
Diagnosis of actual status, fault evaluation, scope measurements, recommended course of action
Level 1 + upload and download of parameter sets, modifications to parameters and programs
Level 2 + initial startup of the relevant drive components